We strive to provide the best experience for all of our clients, offering professional psychological support and services. Please take a moment to review our refund and return policy for our online counseling services.

1. Consultation Cancellations

• If you need to cancel or reschedule an individual consultation, we kindly ask that you notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled session will result in a 50% charge of the session fee.
• If you miss a scheduled consultation without prior notice, the full session fee will be charged.

2. Refunds for Services

• Due to the nature of our services, which are personalized and delivered in real-time, refunds are not provided for completed sessions.
• If you are dissatisfied with a session or feel it did not meet your expectations, please contact us within 7 days of the session. We will work with you to address any concerns or offer an alternative solution.

3. Packages and Subscriptions

• For those who purchase counseling packages or subscription services, we offer partial refunds if you decide to discontinue the service after purchasing. Refunds will be calculated based on the number of sessions already used.
• If you have not yet used any sessions in the package, you are eligible for a full refund, minus a 5% processing fee.

4. Privacy and Confidentiality

We take your privacy seriously. All information provided during consultations is kept confidential and will not be shared without your consent. If for any reason you feel uncomfortable or unsafe during a session, please feel free to inform the counselor, and they will assist in addressing any issues.

5. Exceptional Circumstances

We understand that sometimes life can present unforeseen circumstances. If you face an emergency or serious issue that prevents you from attending a session or continuing with a service, please let us know. We will work with you to find a compassionate and fair solution.

If you have any further questions or concerns regarding our refund and return policy, please feel free to contact us at info@silvaknows.guru. We are here to support you.email} for questions related to refunds and returns.